Our study found that with a little training (about search based on alphabetical order and grid), people’s ability to comprehend and use the MRM improved drastically.
Mumbai Rail Map is designed as a YAH (you are here) map as well as a portable print map. Maps are excellent in clarifying the mental model* of a novice commuter who is anxious about his travel.
Once the mental model is clarified the use of a map reduces unless a new information-need arises**. Therefore maps are products of infrequent use. Whenever a query arises, map should provide the answer. If the map is not easy to use then people might prefer to ask someone.
Unless everybody (especially children) is taught to read maps at a national level, the anxiety towards map-reading and accessing information will persist.
Unless everybody (especially children) is taught to read maps at a national level, the anxiety towards map-reading and accessing information will persist.
